For people making payroll, by people making payroll
For people making payroll, by people making payroll
When I arrived in London last week I was curious to find how I’d be treated over here and the short answer is, well, marvelously! From the people helping me find my way on The Tube to the helpful curator of the courthouse in Warwick (and his lovely wife!) to Jo and Sharon, who run Coffee, Eats & Treats, a wonderful little eatery on Beaconsfield Road in Farnham Common, just west of London.
Jo and Sharon are great examples of what I mean by a business being nice. When my friends and I walked in these delightful ladies were all smiles and helpfulness. They didn’t care whether we were from England or America or Timbuktu, they just wanted to help us; wanted us to enjoy ourselves. Simply calling them nice would be my lame attempt at British understatement. Even when the 4-year-old in our party spilled her Slushie on the floor they exclaimed “Oh, those things happen!” and cheerfully cleaned it up.
Sharon (l) & Jo
Everything about them made me like them and want to come back, and I doubt that’s by accident. I’ll go out of my way to eat here every time I’m in London – I feel like I now have friends that I simply must visit when I can!
How is it with your business? Do people walk out the door dying to come back, vowing never to, or just not caring?
Popularity: 47% [?]
Posted: July 7th, 2009 at 4:40 pm
Category: Customer Service
Marketing Guy Says:
In my travels I have also found this also to be more the rule in North Eastern US than in the Southern US. At the risk of making gross generalizations, I was struck by how the average age of the person waiting on me in the NE seemed to be older and indeed, many times 2nd, 3rd, generation family members.
In the South, so much is new (less than 50 yrs old) and so much of the staff high-school or collage aged and having no interest in how the business works or if it succeeds or fails.
