http://businessisinthedetails.com/customer-service/great-service-isnt-on-a-plaque/ For people making payroll, by people making payroll Thu, 01 Oct 2009 16:08:21 +0000 hourly 1 http://wordpress.org/?v=3.0 http://businessisinthedetails.com/customer-service/great-service-isnt-on-a-plaque/comment-page-1/#comment-7 Tom Tue, 07 Jul 2009 04:43:07 +0000 http://businessisinthedetails.com/?p=107#comment-7 One really interesting thing about the quality of customer service is that, as I grow older (with more disposable income and more experience) customer service makes a much larger impact on my decisions. If you make my experience hard, uncomfortable, bureaucratic, or otherwise unpleasant, this has a much larger impact on when or if I return, much more than the cost of your product or service. One really interesting thing about the quality of customer service is that, as I grow older (with more disposable income and more experience) customer service makes a much larger impact on my decisions. If you make my experience hard, uncomfortable, bureaucratic, or otherwise unpleasant, this has a much larger impact on when or if I return, much more than the cost of your product or service.

]]> http://businessisinthedetails.com/customer-service/great-service-isnt-on-a-plaque/comment-page-1/#comment-6 Keith Mon, 06 Jul 2009 19:41:59 +0000 http://businessisinthedetails.com/?p=107#comment-6 Just left a pub in London called The Emperor; fabulous food, abysmal service. And no way for me to give them feedback (without upsetting the ladies, who would think calling the manager over embarrassing). If they cared about improving, they'd have comment cards or some easy way for me to tell them. Just left a pub in London called The Emperor; fabulous food, abysmal service. And no way for me to give them feedback (without upsetting the ladies, who would think calling the manager over embarrassing). If they cared about improving, they’d have comment cards or some easy way for me to tell them.

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